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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Southern Grace

November 12, 2025

5  out of  5
rating by Southern Grace
"Thanks Lonna for helping me with my notary stuff!!"
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Not Today

November 12, 2025

5  out of  5
rating by Not Today
"Big thanks to Lonna and crew for being so awesome with my notary stuff! Hazel Brock"
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Michael Cummings

June 5, 2025

5  out of  5
rating by Michael Cummings
"Exceptional Service from State Farm Bay Minette!
I am thrilled to share my outstanding experience with State Farm Bay Minette, led by the incredible John Chason. For the past decade, they have been my trusted insurance agent for both my home and vehicles.

Their exceptional service and dedication to their clients are truly remarkable. When I needed a brand new roof, they were instrumental in guiding me through the process and ensuring a seamless experience. Their proactive approach and attention to detail are a testament to their professionalism.

What sets them apart, however, is their commitment to keeping me informed and up-to-date. They consistently send renewal reminders via text or phone call, ensuring I never miss a critical deadline. Their diligence in applying discounts is also impressive. They've always made sure I've received the maximum benefits for bundling my home and vehicle policies, as well as the discounts for having a fortified home hurricane designation.

John Chason and the State Farm Bay Minette team are more than just insurance agents – they're trusted advisors who genuinely care about their clients. Their expertise, courtesy, and dedication to customer satisfaction are unparalleled.

If you're seeking an insurance agent who will go above and beyond to protect your assets and provide peace of mind, look no further than State Farm Bay Minette. Five stars isn't enough – I'd give them ten stars if I could!

Come visit our new offices.

5/5 Stars"
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Marybeth Winstead

May 12, 2025

5  out of  5
rating by Marybeth Winstead
"Britney Luke is the ABSOLUTE BEST I have ever delt with! Not only does she genuinely care, she’s very personable, intelligent , all around amazing! Just bought a new truck had insurance in 10 minutes. If you call John Chason ask for Britney Luke!"
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Pam Guess

May 7, 2025

5  out of  5
rating by Pam Guess
"Very helpful, answered my questions. Friendly and courteous"
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Abby Moorer

February 5, 2025

5  out of  5
rating by Abby Moorer
"I HIGHLY recommend Travian!! Anytime I have an issue or any questions, she is right on the ball!! Very intelligent, respectful, and diligent. She takes care of her clients!! She has always been able to get me the lowest rates with great coverage on all of our insured assets. She is the best!! Go see her!!"
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Cheryl Parker

January 11, 2025

5  out of  5
rating by Cheryl Parker
""Highly recommend!! Travian Dickinson, does a fantastic job!! She takes care of what we need. at the time. We've been with State Farm for many years. Thank you, Travian!!"
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Melissa Murph

November 22, 2024

5  out of  5
rating by Melissa Murph
"She is very helpful, professional and pleasant. I would rate her a 10+++++"
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Jeanette Williams

August 5, 2024

5  out of  5
rating by Jeanette Williams
"Very satisfied with Travian Dickinson"
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Jamel Anderson

June 27, 2024

5  out of  5
rating by Jamel Anderson
"The best staff ever Brittney really looked out."
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Elbert Stewart

May 26, 2024

5  out of  5
rating by Elbert Stewart
"Great company to do business with."
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Karen Greenwood

May 9, 2024

5  out of  5
rating by Karen Greenwood
"I had the best insurance experience today with Shawanna Hall James! I had contacted her almost a year ago because I was paying 200 and month for full coverage on my car. I had several traffic tickets which caused this, but Shawanna told me that as soon as they dropped off my record she could get me a good price. She then told me that she would put me on her calender for May which was the month they would drop. I said ok and forgot all about it. Well I got a text today from her just like she promised and she quoted me less then half of what I was paying and also added car rental, roadside assistance with a deductible 500 less than what I had. It absolutely made my day that i was important enough to her to be followed up with a year later I must add and excellent customer service. She had me switched to Statefarm in a matter of minutes and I literally didn't have to do anything but give my pmt information!! Thank you Shawanna!!"
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Buck Garsed

April 12, 2024

5  out of  5
rating by Buck Garsed
"Shawanna was so helpful and professional but also friendly and pleasant to talk to. Thank you so much for helping with my homeowner’s policy!"
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Michael Sylkatis

March 21, 2024

5  out of  5
rating by Michael Sylkatis
"Highly recommend taking the time to speak with Shawanna. After a brief call (about 5 mins), she was able to save me over $200 per month on my auto and home insurance. Do yourself a favor and give her a call and let her help you as she has helped so many!"
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Leanne Lorenzo

March 20, 2024

5  out of  5
rating by Leanne Lorenzo
"Just moved all my policies to this office. They provide excellent customer service and return calls right away."
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Mary Presley

March 11, 2024

5  out of  5
rating by Mary Presley
"Highly recommend! I needed some help with my policies and quotes recently with my vehicle, homeowners and life. Shawanna was able to get back with me the same day with help."
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Nakeia Hooks

February 7, 2024

5  out of  5
rating by Nakeia Hooks
"Highly recommended!!! I've had nothing but great experiences with this office, specifically with Travian. She’s always there when we need her. Thanks for all you do!"
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Melanie Short

January 23, 2024

5  out of  5
rating by Melanie Short
"John Tyson there's a lot of my my car insurance my ability to invest my will all sorts of things I have I appreciate all of his help"
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Veronica James

January 6, 2024

5  out of  5
rating by Veronica James
"Shawanna was very informative and willing to answer all of my questions ."
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Canaan Lamp

December 14, 2023

5  out of  5
rating by Canaan Lamp
"Shelby was excellent! Answered all my questions and was patient. Amazing!"
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Cynthia Sprinkle

December 8, 2023

5  out of  5
rating by Cynthia Sprinkle
"They took great care of me"
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Richard Drew

December 6, 2023

5  out of  5
rating by Richard Drew
"Highly recommended!!! I've had nothing but great experiences with this office, specifically Shawanna. I look forward to doing business with them for many years to come."
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Alexis Hempfleng

November 3, 2023

5  out of  5
rating by Alexis Hempfleng
"Shawanna is very helpful and always quick to respond. She makes insurance enjoyable!"
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lisa gray

October 31, 2023

5  out of  5
rating by lisa gray
"I have been with John chasing State farm for years now. I had nothing but great service from everyone there no matter what no matter when. They've always been there to help me get through what I need to get through and always willing to help."
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Sheridan Stevens

October 19, 2023

5  out of  5
rating by Sheridan Stevens
"I had such a great experience at John Chason State Farm with Shawanna. She was very professional, accommodating. Overall outstanding, I am very pleased with my auto, health, and home insurance. What an amazing deal i got!"